Privacy Policy

Shipclues Solutions Private Limited (hereinafter referred to as "Company", “we”, “us”, “our”) collects personal information of people who contact us or register at our website and / or use our services. We are committed to protect the security of your personal information and safeguarding your privacy. This Privacy Policy may be revised or modified and shall be updated on the website from time to time without any notice, you are requested to go through it from time to time. However, we are committed to conduct our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Your Shipclues portal account is password-protected and you are free to create further users and user groups to whom you shall assign Usernames and Passwords, so only you and those you designate can access it and view the member information relevant to your account. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.

Personal Data /Information: For the purpose of this Policy “personal data/information” means any data or information which relates to a natural person if that person can, whether directly or indirectly in conjunction with any other data, be identified from it and includes sensitive personal information as defined by applicable laws, rules & regulations.

  1. Collection of Information:
    1. We generally collect your personal information directly from you, when you register/sign up at our Website /Portals/ Applications/ Mobile Apps / social media accounts.
    2. We may also collect your personal information through other methods while interactions with us through physical visit, post, telephone, email writing to us or from a third-party source, such as our vendors, business partners, government authorities or any other source which are legally acquired by us.
    3. We will not collect personal information unless the information is necessary for one or more of its functions or activities and the information will only be collect by lawful and fair means not in any un-reasonably intrusive way.
    4. Cookies: Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’ internal memory. This service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. We use cookies to personalize content and ads, to provide social media features and to analyze data about webpage traffic and improve our website in order to tailor it to customer needs. By clicking ACCEPT or continuing to browse this site you are agreeing to our use of cookies.
  2. Disclosure & Transfer of Personal information

    We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

    We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. We do not use, transfer or disclose Information for purposes other than as mentioned in this Policy, except with the consent of user providing such Information or as required by applicable laws, rules and regulations

  3. Use & Processing of Information
    1. By visiting our website /Portals/ Applications/ Mobile Apps / social media accounts, and providing your information, you agreed the processing, transfer and disclosure of your personally identifiable information in accordance with this Policy.
    2. Information is collected and stored in a manner, which is appropriate to the nature of the data. Such information is use for Business, Marketing and Promotional purposes or to enabling and monitoring your use of our Sites, which help us to improve our services.
    3. By continuing services with us, you do hereby consent to the purpose of its use. We may not give notice, if the collection or use of Personal Information is necessary for the completion of a contract or business arrangement with you, and you have agreed in advance to such collection or use or due to legal requirements. We will take your explicit consent wherever it will be necessary as per law.
    4. We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your devices’ Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
  4. Retention and Suspension
    1. We may retain the Personal Information provided by you for the period as long as necessary to meet legal or regulatory requirements or for legitimate business purposes.
    2. We may delete or suspend, use of the Personal Information when the following criteria are met:
      • If the Personal Information is no longer necessary for the purpose, it was collected or used;
      • If the valid period of consent to keep the data has expired and there is not any legal ground to store/ process the data; and
      • To comply with legal retention obligations or in accordance with applicable statutory limitation periods.
  5. Data Security

    The security of your information is very important & we make our best effort to ensure security on our systems. Our Servers/database stores Personal Information in a secured manner with authorized access & safeguard it from loss/leakage, misuse, wrongful disclosure, destruction and alteration. We cannot guarantee the security of your personal information transmitted to us via Internet, although we use our best endeavors to do so, we will not be liable in any way in relation to breach of security during internet transmission of personal information.

  6. Links to Other Sites

    This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services

  7. Responsibility of Parents / Legal Guardians

    These Services do not address anyone under the age of 18 or anyone who is otherwise incapable of entering into any contract by law or giving any valid consent. We do not knowingly collect personally identifiable information from those persons. For all such cases, the responsibility lies with their parents or legal guardians.

  8. Liability Disclaimer
    1. The information, software, products, and services included in or available through this website may include inaccuracies or typographical errors. Changes are periodically made to this website and to the information therein.
    2. We make no representations about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the information, software, products, services and related graphics contained within the website for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, work man like effort, title and non-infringement.
    3. We shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through our website. In no event we and/or our Agents, Business Partners and suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the this website/services, with the delay or inability to use the website/services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through this website/services, or otherwise arising out of the use of this website/services, whether based on contract, tort, negligence, strict liability or otherwise, even if we or any of our Agents, Business Partners or suppliers have been advised of the possibility of damages. If you are dissatisfied with any portion of this website/services, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the website/services. We do not give any warranty that any service on this website will be uninterrupted, timely, secure or error-free.
    4. We reserve the right to disclose any personal information about you or your use of our Site/Services, including its contents, without your prior permission if we in a good faith believe that such action is necessary to:
      1. conforms to legal requirements or comply with legal process;
      2. protect and defend the rights or property of the Company or its affiliated companies; or
      3. enforce the terms or use.
    5. Nothing contained in this Policy is in derogation of the Company's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Company’s Site/Services or information provided to or gathered by the Company with respect to such use. If any part of this Policy is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Policy shall continue in effect.
  9. Jurisdiction

    The Privacy Policy shall be governed by the laws of India and the Courts in Faridabad, Haryana shall have exclusive jurisdiction in respect of all matters arising out of or concerning or incidental to this Privacy Policy.

  10. Grievance / Rights

    If you wish to amend or delete any personally identifiable information that you have previously provided to us or want to withdraw your consent to the retention/storage/processing of your Personal Information, please send us a mail to our Grievance Officer.

    Further, In case of any complaint/ grievance or report any violations (data loss/leakage), you may contact us the following:

    Grievance Officer
    Shipclues Solutions Private Limited
    Address: 204, Tower No 14, RPS Savana, Sector 88,
    Kheri Road, Greater Faridabad-121002

    Grievances received other than context of Privacy Policy will not be entertained. Please use other relevant sections or customer care.

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